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Privacy Statement

 

1. An overview of data protection

General

Thank you for your interest in Bhutan House e.K., our products and the information on our website. We assure you that our company takes data protection very seriously and that your personal data will only be collected and processed in accordance with the General Data Protection Regulation (GDPR/DSGVO) and other applicable data protection regulations.

The following paragraphs give a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified (e.g. name, address, email). Detailed information on the subject of data protection can be found in our privacy policy found below.

 

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal information.

How do we collect your data?

Some data are collected when you provide it to us. This could be, for example, data you fill in a order form.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used for the proper processing of an order or to analyse how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal information if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

 

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behaviour. This happens primarily using cookies and analytics. The analysis of your surfing behaviour is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

 

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

 

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

Bhutan House e.K.
Axel Kroker
Sägendobel 16
D-79271 St. Peter

Telephone: +49 (0)7660-9414092
Email: info@bhutanhouse.org

 

 

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

 

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

 

Right to data portability

You have the right to have data which we process based on your consent or in fulfilment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

 

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

 

Encrypted payments on this website

If you enter into a contract which requires you to send us your payment information, we will require this data to process your payment.

Payment transactions using common means of payment (e.g. Visa or MasterCard) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon in your browser line is visible.

In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

 

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal information if you have further questions on the topic of personal data.

 

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal information requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

 

3. Data collection on our website

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyse your surfing behaviour) are also stored, they will be treated separately in this privacy policy.

 

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (f) GDPR(DSGVO), which allows the processing of data to fulfil a contract or for measures preliminary to a contract.

 

Contacting

On our website you will find various places where you can make electronic contact. This also includes electronic mail (email). If you send us e.g. a request, your details from the form or email, including the contact data you provided, will be stored for the purpose of processing the enquiry and in the event of follow-up questions. We do not share this data without your consent.

The processing of the data provided by you on a voluntary basis is thus carried out exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR/DSGVO). You may revoke this consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains. Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

 

Registration on this website

You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.

To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.

We will process the data provided during registration only based on your consent per Art. 6 (1)(a) GDPR/DSGVO. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.

 

Processing of data (customer and contract data)

We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) GDPR/DSGVO, which allows the processing of data to fulfil a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.

Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.

 

Data transfer when entering into a contract and dispatch of goods

We transmit personally identifiable data to third parties only to the extent required to fulfil the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.

The basis for data processing is Art. 6 (1) (b) GDPR/DSGVO, which allows the processing of data to fulfil a contract or for measures preliminary to a contract.

 

4. Analytics and advertising

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR/DSGVO. The website operator has a legitimate interest in analysing user behaviour to optimize both its website and its advertising.

 

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

 

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

 

Refusal of data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Deactivate Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

 

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

 

Demographic data collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”.

 

Google AdWords and Google Conversion Tracking

This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.

Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.

Conversion cookies are stored based on Art. 6 (1) (f) GSPR/DSGVO. The website operator has a legitimate interest in analysing user behaviour to optimize both its website and its advertising.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy: https://policies.google.com/privacy?hl=en.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

 

5. Third-party services

On our website we use contents, services and achievements of third parties, like e.g. Web Fonts, videos and links to other sides. In order to make this available, it is necessary that the IP address is transmitted from your device to the third party provider. Although we always try to choose a configuration that uses as little data as possible when using such tools and services, we have no influence on whether the IP address may be stored.

 

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose, your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) GDPR/DSGVO.

 

Links to other websites

We use links to other websites (e.g. YouTube, TED) at various points on our website. These links will be changed from time to time. If you click on such a link, the information mentioned in point 3 will be transmitted to the operator of the other website. This data protection declaration does not regulate the collection, transfer or handling of personal data by third parties. Please check the data protection declaration of the respective responsible body.

 

Social media

We do not use social media plugins on our website, only direct links or so-called social bookmarks. Social bookmarks are also included as links to the corresponding services. Here too, the information mentioned in point 3 will be transmitted to the operator of the other website and you should check the data protection declaration of the respective responsible body. After clicking on the integrated graphic, the user is forwarded to the page of the respective provider. In addition, if an Internet page is forwarded via the “Share this content” button, it is possible that the corresponding Internet page becomes visible on Twitter, Facebook etc. and can be seen there as an activity in the respective profile of the user.

 

6. Payment service providers

PayPal

Our website accepts payments via PayPal. The provider of this service is PayPal (Europe) S.à.r.l & Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg.

If you select payment via PayPal, the payment data you provide will be supplied to PayPal based on Art. 6 (1) (a) (Consent) and Art. 6 (1) (b) GDPR/DSGVO (Processing for contract purposes). By selecting this payment option, you automatically consent to the transfer of your personal data necessary for payment processing. You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.

PayPal’s current privacy policy can be viewed at the following link: https://www.paypal.com/lu/webapps/mpp/ua/privacy-full

 

Stripe

Our website also accepts credit card payments via Stripe. This service is provided by Stripe Inc., head quarter: 185 Berry Street, Suite 550, San Francisco, CA 94107, USA (further called Stripe).

If you choose to pay by credit card (Stripe Checkout solution), Stripe will collect various personal data from you. Details can be found in Stripe’s privacy policy under the following link: https://stripe.com/de/privacy

Stripe uses cookies to optimize the use of Stripe checkout solution. Optimizing the checkout solution provides a legitimate interest within the meaning of Art. 6 (1) (f) GDPR/DSGVO. Cookies are small text files that are stored on your device and do no harm. They remain on your device until you delete them. For further information on how Stripe uses cookies, go also to the following link: https://stripe.com/de/privacy.

Your data will be transmitted to Stripe based on Art. 6 (1)(a) (Consent) and Art. 6 (1)(b) GDPR/DSGVO (Processing for contract purposes). By selecting this payment option, you automatically consent to the transfer of your personal data necessary for payment processing. You have the option to revoke your consent at any time with future effect. It does not affect the processing of data previously collected.

 

7. Changes to the Privacy Statement

The Provider reserves the right to change the privacy policy in order to adapt it to the changing legal situation or to changes in the service and data processing.